Repair/Maintenance

  1. STEP1 Entry
  2. STEP2 Confirm
  3. STEP3 Complete

Regarding repair/maintenance

Please enter the machine name, serial number, place of purchase, date of purchase and other details as much as possible.

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Service needed

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Applicable product model number

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Symptoms of failure

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Company name

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Country / Region

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Industry

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Department

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Name

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Email address

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Phone number

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Regarding the handling of personal information, we strictly adhere to the privacy policy described below.
After agreeing to the "Privacy Policy" below, please check the content entered before proceeding.

Privacy policy

Nantsune Co., Ltd. (hereinafter referred to as "our company") has established the following personal information protection policy that will promote the protection of the personal information of customers (hereinafter referred to as "the customers") who use the website provided by our company as well as its contents.

1) Intended use of personal information

The specific details of the use of personal information collected from customers and business partners are as follows.

① To introduce our company's products and services
② To ship the ordered products and send billing information
③ When our company completes ordering procedures, confirmations of order details, and changes on behalf of the customer
④ To answer inquiries
⑤ To ask for opinions and thoughts regarding the services of our company
⑥ To create statistical data based on the customer's attributes (age, address, etc.)
⑦ To provide and display information and services that suit the customer's needs


① To exercise rights and fulfill obligations based on contracts and laws related to our company
② For the proper and smooth execution of our company's business
③ For the proper and smooth execution of transactions with the customers, including communication with the businesses associated with such transactions

2) Transmission of personal information to third parties

Our company will not disclose the personal information entrusted to us by our customers to third parties except in the following cases.
① When the customer consents to it
② When our company has to outsource operations to a business to which the information's disclosure is needed in order to provide the service desired by the customer
③ When the law requires the disclosure of the information

3) Compliance with laws and regulations regarding the protection of personal information

Our company will comply with laws and regulations regarding the protection of personal information, guidelines set by the government and other norms, and will review the contents of this policy as necessary, in order to improve it.

4) Implementation of measures managing the safety

Our company will take reasonable and necessary safety measures to prevent unauthorized access, loss, destruction, falsification and leakage of personal information.

5) Inquiries regarding the handling of personal information

Our company will respond without delay when a person requests disclosure, correction, deletion, suspension of use, etc. of personal information, or when we receive inquiries concerning complaints and consultations related to the information.

Nantsune Co., Ltd.
583-0008 4-17-41 Oi, Fujiidera City, Osaka Prefecture
Phone: +8172-939-1500 FAX: +8172-939-1504
Mail: info@nantsune.co.jp

6) About cookies

A cookie is a mechanism that saves the usage history and input history between a web browser and a server as a file on the customer's computer when using a web page.The next time the same page is visited, the publisher can use the cookie information to change the display for the customer. If a customer allows the sending and receiving of cookies in his browser settings, the website used can retrieve the cookies from the browser.

・The customer can select settings related to sending and receiving cookies such as "Allow all cookies", "Deny all cookies", "Notify user when cookies are received", and so on. ( The settings available can vary depending on the browser. Please check the "Help" section of your browser to learn more about how to set cookie preferences)

・Please note that if you select the setting to reject all cookies, the various services on the Internet may be restricted, such as not being able to properly use services that require authentication.

Our company use cookies for the following purposes:
① To provide customized services for the customer by referring to the stored customer registration information when the customer logs in through the authentication service
② To display the most appropriate information from outside our site based on what the customer is interested in and his usage of our site
③ To provide information through e-mail, telephone etc. on the related products, various events, various services etc. of our company handled by us directly or business partners who have concluded a consignment agreement including the prescribed confidentiality obligation and provisions regarding the handling of personal information
④ To keep track of the number of users and the traffic on our company's site
⑤ To improve our company's services

In addition to the above, when our company outsources the delivery of advertisements to a third party, our company may store and refer to the customer's cookies.